SALES, SHIPPING & RETURNS POLICY

Last updated: September 21, 2026

ORDER PROCESSING

Orders are prepared within 3–5 business days, excluding weekends and holidays. Processing time is separate from carrier transit time. Once an order has shipped, tracking information will be provided when available.

SHIPPING

Standard shipping is US$8 per order. Orders of US$150 or more qualify for free standard shipping. Shipping is currently available within the United States and selected U.S. territories. Delivery estimates are provided by the carrier and are not guaranteed. Customers are responsible for providing a complete and accurate shipping address.

RETURNS

Eligible items may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, undamaged, and returned with all original tags and packaging. Proof of purchase is required. Please contact IARA through the website before sending a return. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

For returns that are not caused by an IARA error or a defective item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as IARA is not responsible for return packages lost in transit.

EXCHANGES

Exchanges are subject to product and size availability. Please contact IARA before returning the item. If the requested replacement is unavailable, an approved refund may be issued to the original payment method.

FINAL SALE

Sale or discounted merchandise, bodysuits, underwear, swimwear, intimate items, gift cards, and any item specifically marked Final Sale cannot be returned or exchanged. Items showing signs of wear, washing, alterations, damage, makeup, perfume, deodorant, or missing tags are not eligible for return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery and contact IARA promptly if an item is damaged, defective, or incorrect. Include your order information and clear photographs. When the issue is confirmed, IARA will provide an appropriate replacement, refund, or return solution and will cover reasonable return shipping costs when applicable.

REFUNDS

Returned items are inspected before approval. Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the credit. Shipping charges are not refunded unless the return resulted from an IARA error or a confirmed defective item.

ORDER CHANGES AND CANCELLATIONS

Order changes and cancellations are not guaranteed after an order is placed. Please contact IARA as soon as possible. Once an order has entered processing or has shipped, it cannot be canceled.

BUSINESS INFORMATION

IARA is an online boutique.

By placing an order with IARA, the customer acknowledges and agrees to this policy.